Do you have questions about PAYA & be unique creations? Here are the answers to the most frequently asked questions. Another question? Write to us!

Products & Materials

What are PAYA creations made of?

Each piece is made from recycled climbing ropes and harnesses (nylon/polyester), collected after their life on cliffs or in climbing gyms. Nothing is lost: we give them a second life as belts, camera straps, and keychains.

Are the pieces truly unique?

Yes! As we work with ropes, each with its own history, colors, and marks, no two creations are identical. The piece you receive is the only one of its exact model.

Where are the products made?

Everything is handmade in Belgium, in Liège, with passion. Each belt is carefully sewn, heat-sealed, and adjusted.

How do I choose the right belt size?

Each belt indicates its total length in centimeters in its title and product description. The best way is to measure a belt you already wear (from end to end) and compare. In doubt? Contact us, we'll gladly advise you.

How do I care for my creation?

Climbing rope is a robust and resistant material. To keep your piece like new: clean it by hand with a damp cloth and a little mild soap, then let it air dry. Avoid washing machine and dryer.

Orders & Customization

Can I order a specific color or size?

As these are unique pieces, stock is constantly changing. If you are looking for a particular color or length that is not available, write to us: depending on the ropes we have, a custom creation is sometimes possible.

A product is shown as "out of stock", will it return?

Since each model is unique, a sold piece does not return identically. However, new creations arrive regularly, and we can often make a piece in a similar style. Feel free to contact us or follow us on Instagram for new arrivals.

Do you offer gift cards?

Yes! The PAYA gift card is the perfect idea to offer an eco-responsible creation, while leaving the final choice to the recipient.

Payment, Delivery & Returns

What payment methods do you accept?

You can pay securely by Bancontact, card (Visa, Mastercard, Maestro), Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna.

What are the delivery times and costs?

As each piece is prepared by hand, we ship your order with care as quickly as possible. You will receive a tracking number upon dispatch. Shipping terms and costs are detailed in our shipping policy.

Do you deliver internationally?

Yes, we deliver in Belgium and several European countries. Available options will be displayed at checkout depending on your delivery country.

Can I return or exchange an item?

Return and refund conditions are explained in our refund policy. Having an issue with your order? Contact us, we will always find a solution.

The Brand

What is upcycling?

Unlike recycling, which destroys material to recreate it, upcycling starts with what already exists and transforms it into something unique and more valuable. Discover the full story of the brand on the Concept page.